Refund Policy

Effective Date: November 5th, 2025

At BarkLabz™, we take pride in the quality and integrity of our products. Your satisfaction is important to us, and we want to ensure you have a positive experience with our brand.

30-Day Refund Guarantee

If you are not completely satisfied with your purchase, you may request a refund within 30 days of the delivery date.

To qualify for a refund:

The product must be in its original, unopened, and sealed packaging.
You must provide proof of purchase (order confirmation or receipt).
The request must be made within 30 days from the date the order was delivered.

Non-Eligible Returns

For safety and quality control reasons, we cannot accept opened or partially used containers.
Once a product seal has been broken or the container has been opened, the item is no longer eligible for a refund or return, even if only a small portion was used.

This policy ensures that every customer receives safe, untampered products that meet our strict quality standards.

How to Request a Refund

Contact our customer support team through the Contact Us page or by replying to your order confirmation email.
Provide your order number, the product name, and a brief reason for your return request.
Our team will confirm eligibility and provide return instructions, including the return address.

Please note:

You are responsible for return shipping costs unless the product arrived damaged or defective.
Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.
We will provide a replacement or refund at no additional cost once verified.

Final Sale Items

Gift cards, promotional items, or limited-edition bundles are considered final sale and are not eligible for return or refund.

Contact Us

For any questions or refund requests, please reach out to our support team through the Contact Us page on our website.
We’ll review your request promptly and guide you through the process.